First method:
- In order to turn off the device hold down the Power key for a short while.
- Afterwards press and hold the Volume Up + Power simultaneously for a couple of seconds.
- You should see the Recovery Mode menu on the screen.
- In the next step choose "wipe data/factory reset" use the Volume Down to navigate and the Power button to confirm.
- Then select "Yes--delete all user data". Use Volume Down button to scroll and Power key to select.
- To restart the phone, select "reboot system now".
- Success! Your phone should begin the hard reset operation.
Second method:
- First of all, make sure that your device is on.
- Then from the home screen open Menu and choose Settings.
- After that select Backup&Reset and tap Factory data reset.
- Choose Reset phone and select Erase everything to begin hard reset operation.
- Well done! The hard reset has just been performed.
Source : http://www.hardreset.info/devices/alcatel/alcatel-one-touch-idol-3-60145y/
i reset my device from this website Specifications and Hard Reset
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